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Jan 08, 2019

Pilot Introduces New Branding and Enhanced Client Solutions for 2019

Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, has rolled out a new online presence complete with a fully redesigned website that reflects the company’s expansion of global capabilities and showcases its domestic business-to-business expertise and broadened selection of e-commerce products. Pilot’s subject matter experts are introduced to the user on each industry page, highlighting their expertise and emphasizing that they are available to serve their vast client base. The site also details all of Pilot’s service offerings in a concise and digestible way.

Coming into 2019, Pilot’s investments in its international division are evident in its truly global capacity. The company offers the expertise of a top tier sales and operations team with a presence in over 190 countries, enabling the movement of cargo in a seamless and timely manner, meeting compliance and transparency needs along the way. Pilot’s new website fosters easy communication with a team of experts while providing convenient tracking access.

While Pilot built its strong industry reputation on domestic business-to-business freight, the company not only continues to excel in this arena but has demonstrated impressive growth over the last year. With over 83 stations across North America and one of the highest on-time delivery rates, Pilot is positioned to dominate its cornerstone segment of business in 2019.

“Between the exceptional Pilot sales team, the newly redesigned website, and the operations team with the highest percentage of on-time deliveries in the industry, Pilot is poised to exceed its ambitious goals for 2019,” says John Hill, president and chief commercial officer.

Pilot has placed an emphasis on broadening its final mile capabilities, particularly for e-commerce, which has become the fastest-growing segment of the business. This year Pilot reinforced its position as an industry leader by offering appliance delivery and installation, white glove delivery, and other heavy and hard-to-handle delivery (H3D) products. Under the Pilot Final Mile brand umbrella, service options have been merged and redefined, creating a simplified and updated menu of services that cater to manufacturers, retailers and a wide range of consumers at all points in the purchasing process. Pilot Last Mile Home provides a wide range of service options for delivery and installation, Pilot Furniture Direct offers specialized handling of high-value furniture and other large-scale items and Pilot Home Delivery focuses on H3D consumer items being shipped to the end-user. The e-commerce offerings are detailed on Pilot’s new website and consumers can easily track shipments, schedule deliveries or contact Pilot’s National Customer Service Center.