Pilot Freight Service Lifts Restrictions for White Glove Delivery to Homes, Hospitals & Businesses
GLEN MILLS, PA – October 13, 2020 – Pilot Freight Services (Pilot), a worldwide transportation and logistics services provider backed by ATL Partners and British Columbia Investment Corporation (BCI), has lifted all regional restrictions for inside delivery to homes, hospitals and businesses. Pilot drivers will follow safety guidelines set by the Center for Disease Control (CDC), including wearing protective coverings like masks, gloves and booties as well as procedures for hand washing, sanitizing tablets, phones and truck interiors.
To maintain reliable performance and customer confidence, Pilot revised delivery safety protocols when interacting with customers, including requesting consignees to wear masks or keep social distance when asking permission to enter the home. Pilot drivers will continue to secure verbal confirmations of delivery from customers to prevent the sharing of pens or tablets. Drivers will photograph goods delivered to the requested site as added confirmation. In addition, drivers will also package any return or haul away items before removal or loading in trucks.
Throughout the pandemic, Pilot’s ground network has proven resilient and has met the surge in-home delivery for large e-commerce purchases particularly in the furniture, outdoor lifestyle or exercise goods categories. Pilot’s leadership team acted quickly to revise health and safety protocols at the start of the global pandemic, and continued to do so throughout the last eight months to the needs of our customers with the operational excellence during a very critical time.
“We are happy to responsibly resume Pilot’s highest level of service to our customers,” says Zach Pollock, chief operating officer of Pilot Freight Services. “Pilot will always prioritize the health and safety of our employees, customers, and vendors while continuing to provide the best possible customer experience.”